FAQs
Frequently Asked Questions
General Hosting Information:

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Answers:
  • How long will it take before I can use my hosting account?
    After the signup process has been completed and payment made, you will be able to start using your new hosting account immediately . If you are going to use a new domain name with your account, it may take up to 48 hours before your new domain name will be functional.

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  • What is the cost for renewing my Free domain name after the first year?
    As long as you renew your hosting account with us, you do not need to worry about the domain renewal fees because we will renew your domain name for FREE of charge. If you wish to renew the domain name without our hosting services, each domain name can be renewed at $12.99 / year for .com, .net, .org, .us, .biz and .info domain names.

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  • What is the cost for renewing my Bananic hosting account after the first year?
    You will be able to renew your hosting account with Bananic at the same cost as when you initially signed-up for our hosting services or the current price, whichever is lower.

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  • Can I park the "free domain name" on one of my existing domain names used with your hosting service?
    Yes you can add the new free domain name parked on the web site, or being an alias pointing to the same web site. But once you claim the "free domain name", you are no longer entitled to transfer your existing domain name to Bananic for Free. You may either choose to claim "one Free domain name" or "one Free domain name transfer" with every of our hosting accounts. If you choose "one Free domain name transfer", we will extend your existing domain name expiry by one year free for you if successful.

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  • Do you provide 24 hour telephone support?
    Currently we do not provide onsite & telephone support to our customers. But do be assured that we do respond to tech support requests via emails in a timely manner. Email tech support is available 24 hours a day, 7 days a week.

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  • Am I allowed to send SPAM using your service?
    As Bananic defines spam to be mass, unsolicited, impertinent messages (i.e. junk mail), accounts which send spam will be immediately terminated, and will be charged theft of service fines up to $1 per message plus a $10 processing fee per complaint received.

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  • Am I allowed to SPAM advertise a website hosted by Bananic ?
    You can not SPAM advertise any website hosted by Bananic. We will be forced to terminate websites that are SPAM advertised, because SPAM advertising will cause our servers to be blacklisted even though the Spam emails are not relayed via our servers. There will also be $10 processing fee per complaint received.

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  • Am I allowed to host materials offensive to certain quarters in my account?
    No. You are not allowed to host sites that criticize a person, an organization, a community or violate copyrights, trademarks, trade secrets, or any other statute.

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  • Can I cancel the hosting at any time, or is there a minimum contract for the amount of months that I must keep the site with Bananic?
    You can cancel your account at any time and there is not any contract for the amount of months that you have to keep the site. When you cancel your account, we will refund the amount equal to the remaining unused portion of your account minus the cost of the Free domain name or Free domain name transfer (if applicable). The amount will be refunded back to your credit card but there will be a small charge for the credit card billing processing fee. This fee is imposed to us by the Credit Card Companies.

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  • Do you provide any Web site development tool?
    Currently we do not provide any web development tool, but you can use any web site generator such as Macromedia Dreamweaver, Netscape Composer, Hotdog Pro, MS.FrontPage and etc as long as the generator is able to fulfill your page requirement. After you create your webpages, you can use a file transfer program (i.e.CuteFTP) to upload your html files to your hosting account. The software is availabe at http://www.cuteftp.com.

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  • Will there be any discount for Non profit Organizations?
    Our hosting accounts are already very reasonably priced at USD 39.96 per year with a Free domain name. So currently we do not offer additional discounts for non profit organizations.

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